Cancellation policy

We have a simple cancellation policy: cancel anytime, no fees, no questions asked.

How to cancel

1. Go to Settings → Billing
2. Click Cancel Subscription
3. You'll be asked to confirm (and optionally tell us why — this is genuinely read and appreciated, not required)
4. Your subscription is cancelled

What happens after you cancel

Access continues until your next renewal date. If you're on a monthly plan and you cancel on the 15th, you have access to the full platform until the end of that billing month. If you're on an annual plan, you have access for the remainder of your year.

Your data is retained for 90 days. After your access period ends, your account enters a 90-day retention window. All your production files are stored and accessible if you reactivate. After 90 days, your data is permanently deleted.

If you change your mind: Reactivate anytime within the 90-day window and your full production file history is restored immediately.

Refund policy

We don't offer refunds for partial months used. If you've used the platform during a billing cycle and then cancel, that cycle is not refunded.

Exception: If you cancel within 7 days of your first subscription and have not generated any production files, you can request a full refund by contacting us at billing@middleman.io.

Founding Member cancellations

Founding Members who cancel lose their founding pricing permanently. The lifetime discount is active for as long as you maintain an active subscription. If you cancel and resubscribe, you return at standard rates.

We'll always remind you of this before a cancellation from a Founding Member account is confirmed — we don't want you to accidentally lose your founding pricing.

Pausing a subscription

We don't currently offer subscription pauses. If you need to step away from active use but want to retain your data and pricing, we recommend staying on the lowest plan tier (Free) rather than cancelling.